Terms and Conditions For Clinics
The Terms and Conditions outlined below are for vendors based in the Continental USA, Hawaii, Puerto Rico, Canada, and the United Kingdom and for ordering online at https://essirilabs.dearportal.com or offline directly with a sales representative. For vendors based outside of these territories, please email your request at info@essirilabs.com. Thank you.
A. Reasons for Returns.
Clinics may return a Product to Supplier for One Hundred percent (100%) credit, at the Clinic’s option and within 7 days following receipt of Order, if the Clinic demonstrates picture evidence that any of the following conditions are met:
1. Supplier shipped the Product in error;
2. The Product is damaged before it is accepted by the Clinic;
3. The Product packaging or crating is damaged before it is accepted by the Clinic; or
4. The Product does not materially perform to performance specifications provided by Supplier or the manufacturer of the Product.
B. Manner of Return.
Subject to Section C below, where possible, a Clinic must return a Product in its original packaging or crating.
C. Hygiene restrictions.
The Supplier warehouse does not accept any returns for hygiene reasons. In the event a Product is broken or damaged, Supplier will replace it with a new Product, or if it is a Discontinued Product or Unavailable Product, with a functionally equivalent Product, if available, at the sole discretion of Supplier. In the event a functionally equivalent Product is not available, Supplier will notify Member at such time as a functionally equivalent Product becomes available. Notification to Supplier must include photographs of the defective Products which must be emailed to info@essirlabs.com with an accompanying explanation of such defect.
D. ESSIRI LLC product warranties.
Defective products will be replaced. Members must notify the Supplier within 7 days from receipt of order, for replacement.
Notification to Supplier must include photographs of the defective Products which must be emailed to info@essirilabs.com with an accompanying explanation of such defect.
E. Damaged shipments:
If your package has arrived damaged, don't worry – we're here to assist! To evaluate the possibility of resending your clinic products, please follow the instructions below. In some cases, we may need to file a claim with the carrier, and we kindly ask you to follow the provided instructions. Your satisfaction is our top priority, and we are dedicated to ensuring a smooth resolution.
Thank you for choosing our service. Let's collaborate to swiftly address this issue.
Please share with us:
1. Sales Order #
2. Photo Documentation (7 Photos):
Capture pictures of:
- Damaged item in its packaging.
- Close-ups of the damaged item.
- Packaging materials used (including - damaged shipment packaging, if applicable).
- Shipping label with tracking number.
- Box manufacturer's certificate (round stamp on outside of box).
- Two photos showing all sides of the package.
- Dimensions of the box (height, length, and width).
3. Contact Information:
Please reconfirm accurate contact details: address, phone number, and email for the carrier to get in touch with you if needed.
4. Original Packaging:
Keep the original packaging and damaged items until the claim is resolved, as our carrier may require further verification.
By sharing these details promptly, we can file a claim efficiently and increase the chances of a successful resolution.
F. Minimum order value, Minimum Order Quantity (MOQ) and shipping conditions.
Unless agreed otherwise with ESSIRI LLC, the minimum order value is $250 and the Minimum Order Quantity (MOQ) per SKU on each order is 5 units except for special limited editions and Refreshing Eye Towelettes - box of 30 individual sachets which have an MOQ of 3 units. Supplier ships products via UPS Ground for Continental US, UPS Air for Hawaii and Puerto Rico, DHL or UPS for Canada, and Royal Mail and DHL within the United Kingdom.
Shipping rates – within Continental USA
| Shipping | Min. order value* | Max. order value* | Shipping cost |
|---|---|---|---|
| 1 | $0.00 | $249.99 | $12.00 |
| 2 | $250.00 | $599.99 | $17.00 |
| 3 | $600.00 | $899.99 | $29.00 |
| 4 | $900.00 | $1,199.99 | $39.00 |
| 5 | $1,200.00 | $1,499.99 | $49.00 |
| 6 | $1,500.00 | $1,999.99 | $65.00 |
| 7 | $2,000.00 | $2,499.99 | $85.00 |
| 8 | $2,500.00 | $2,999.99 | $95.00 |
| 9 | $3,000.00 | $3,999.99 | $125.00 |
| 10 | $4,000.00 | $4,999.99** | $155.00 |
| 11 | $5,000.00 | $5,999.99** | $195.00 |
| 12 | $6,000.00 | $6,999.99** | $225.00 |
Shipping rates – to Hawaii and Puerto Rico
| Shipping | Min. order value* | Max. order value* | Shipping cost |
|---|---|---|---|
| 1 | $0.00 | $249.99 | $38.00 |
| 2 | $250.00 | $599.99 | $90.00 |
| 3 | $600.00 | $899.99 | $117.00 |
| 4 | $900.00 | $1,199.99 | $120.00 |
| 5 | $1,200.00 | $1,499.99 | $120.00 |
| 6 | $1,500.00 | $1,999.99 | $160.00 |
| 7 | $2,000.00 | $2,499.99 | $200.00 |
| 8 | $2,500.00 | $2,999.99 | $240.00 |
| 9 | $3,000.00 | $3,999.99 | $320.00 |
| 10 | $4,000.00 | $4,999.99** | $400.00 |
Shipping rates – to Canada
| Shipping | Min. order value* | Max. order value* | Shipping cost |
|---|---|---|---|
| 1 | $0.00 | $249.99 | $14.00 |
| 2 | $250.00 | $599.99 | $20.00 |
| 3 | $600.00 | $899.99 | $34.00 |
| 4 | $900.00 | $1,199.99 | $45.00 |
| 5 | $1,200.00 | $1,499.99 | $57.00 |
| 6 | $1,500.00 | $1,999.99 | $75.00 |
| 7 | $2,000.00 | $2,499.99 | $98.00 |
| 8 | $2,500.00 | $2,999.99 | $110.00 |
| 9 | $3,000.00 | $3,999.99 | $144.00 |
| 10 | $4,000.00 | $4,999.99** | $179.00 |
Shipping rates – within the United Kingdom
| Order weight | Carrier | England, Scotland & Wales ** | Northern Ireland & Isle of Man ** | Guernsey & Jersey ** |
|---|---|---|---|---|
| Less than 2 kg | Royal Mail - 24 hours | $8.50 | $8.50 | $8.50 |
| From 30 kg to 31 kg | DHL - Next Working Day | $13.50 | $26.95 | $29.95 |
| From 31 kg to 32 kg | DHL - Next Working Day | $14.50 | $26.95 | $31.95 |
| From 32 kg to 33 kg | DHL - Next Working Day | $14.95 | $27.95 | $32.95 |
| From 33 kg to 34 kg | DHL - Next Working Day | $14.95 | $28.50 | $33.95 |
| From 34 kg to 35 kg | DHL - Next Working Day | $15.50 | $29.95 | $34.95 |
| From 35 kg to 36 kg | DHL - Next Working Day | $15.50 | $30.50 | $36.50 |
| From 36 kg to 37 kg | DHL - Next Working Day | $16.50 | $30.95 | $37.95 |
| From 37 kg to 38 kg | DHL - Next Working Day | $16.95 | $31.95 | $38.50 |
| From 38 kg to 39 kg | DHL - Next Working Day | $16.95 | $32.95 | $39.95 |
| From 39 kg to 40 kg | DHL - Next Working Day | $17.50 | $33.95 | $41.50 |
* Minimum or maximum order value after discount.
** Prices converted to GBP at current exchange rate when order is placed.
For orders above $5,000 please contact info@essirilabs.com.
G. B2B Payment Policy
At Èyes Are The Story, we are committed to providing our partners with eye-science-driven, ophthalmologist-tested products that meet the highest standards of safety, quality, and performance. As a growing startup with high global demand for our products, we have established the following payment policy to ensure fairness and efficiency in fulfilling all orders.
1. Payment Terms
All B2B orders must be paid in full upon receipt of invoice. Orders will only be shipped once payment has been received and confirmed. We accept payment via credit card or bank transfer.
2. Rationale
Unlike large pharmaceutical companies with extensive infrastructure, Èyes Are The Story operates as a lean, independent brand. To manage inventory responsibly and ensure timely, equitable distribution of products to all partners, we require advance payment on all orders.
3. Invoices & Receipts
An invoice will be issued at the time of order confirmation. Payment must be completed within the timeframe stated on the invoice to secure your order. A receipt will be provided upon confirmation of payment.
4. Order Processing & Shipping
Orders are processed once payment has cleared. Shipping timelines will be communicated at the time of order.
5. Contact
For questions about your invoice or payment, please contact us.
H. Additional information.
Pricing and Discount offered is agreed with ESSIRI LLC. Supplier reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
Products purchased via https://essirilabs.dearportal.com are for professional use or resale only. Please visit https://eyesarethestory.com/ if you wish to order products for personal use or email info@essirilabs.com.
Last updated: 09/09/2025
Follow us: